Dear Sir,
Greetings from Grameenphone Ltd.!
Thank you for communicating with us and bringing the issue to our concern. We truly appreciate for taking your valuable time to write to us.
We are sorry to learn about the inconvenience. We always want our subscribers to stay connected with us in every aspect and use our services without any interruption. However, in spite of the truthful willingness to deliver best service to our customers, it is not always possible for us due to some unavoidable circumstance. Hope you will understand that it is not our intention to dissatisfy our valuable customers.
In response to your email, we would like to inform you that, we have already forwarded the issue to our respective unit for further inspection. Our concern unit is still working on the issue with highest priority. As soon as we receive any update regarding the issue, we would communicate with you through our proper channel. We earnestly request you for being patient while we are dealing with this issue. Once again, we are deeply apologized for the inconvenience.
Thank you in advance for your understanding and relying on Grameenphone. Please feel free to contact us along with your contact number for further assistance.