Representatives

These people have to varying degrees, tried to blame their own incompetence on the very company they are representing, and I have unfortunately bought into. They are here not because they failed to resolve the issue but because they were so rude, uncaring and purposefully inept to understand and empathise in what I was clearly explaining to them over and over again repeatedly. These are among the worst "care" agents imaginable the world over. If you have the unfortunate experience of dealing with them yourself, immediately go above and insist of a competent manager before even engaging further.

If you have been unfortunate enough in being a victim in dealing with these representatives, I would be very interested to hear of your experiences in the comment field at the foot of this page or by contacting me.

• Kenneth StopleSupposedly portraying himself as an HTC Care Manager.
  • Unfortunately this individual working for HTC has proven the most incompetent representative I've dealt with from HTC. Actually, he has proven himself to be the most incompetent service representative I have ever encountered (And I meet them on a daily basis across the whole of my industry). Kenneth Stople was the one individual making this matter so much worse and brought it straight to the level it is at today. Others played a personal part too but Kenneth went above and beyond. He thinks he's the boss of HTC and answers to no person except himself.
    • You can see his appalling work on the Logs page.
• Kaylee (Gover)Later introduced herself as an HTC Escalations Manager and then went on and stated that she is The head of Customer Care and Complaints itself.
  • Explained the issue very clearly and patiently again the very simple and logical problem. Chose to worsen the whole matter further instead of offering a the justifiably swift solution that is well within the means of a mobile phone manufacturer. Ego got the better of her from the start off.
    • You can see her part in all this on the Emails page.
• Rolandas PakenasEscalations manager that contacted me and couldn't resolve a thing competently.
  • Pakenas proved himself totally unwilling to provide any competent solution despite being asking reluctantly by HTC's social media team to contact me.
    • You can see his part in all this on the Emails page.

1. Adam Williams
   • Technical Support Agent
     • Rude, dismissive and void of any empathy. Conclusion is that they are merely perpetuating a culture of contempt towards HTC customers. They personally played their part in escalating the failure of HTC towards myself their customer.
2. Amy
   • Service Agent
     • Rude, dismissive and void of any empathy. Conclusion is that they are merely perpetuating a culture of contempt towards HTC customers. They personally played their part in escalating the failure of HTC towards myself their customer.
3. Simon
   • Service Agent
     • Rude, dismissive and void of any empathy. Conclusion is that they are merely perpetuating a culture of contempt towards HTC customers. They personally played their part in escalating the failure of HTC towards myself their customer.
4. Martin
   • Service Agent
     • Rude, dismissive and void of any empathy. Conclusion is that they are merely perpetuating a culture of contempt towards HTC customers. They personally played their part in escalating the failure of HTC towards myself their customer.
5. Mohamed Shams
   • Service Agent
     • Rude, dismissive and void of any empathy. Conclusion is that they are merely perpetuating a culture of contempt towards HTC customers. They personally played their part in escalating the failure of HTC towards myself their customer.
6. Attila
   • Service Agent
     • Rude, dismissive and void of any empathy. Conclusion is that they are merely perpetuating a culture of contempt towards HTC customers. They personally played their part in escalating the failure of HTC towards myself their customer.

HTC's Decent Side

Not everything is totally bad. One small bit of good news is Istvan Csizi. Followed up the initial complaint after receiving the phone back still defective the first time. Called me, explained and apologies. Although he persuaded me to send my device again for a SECOND time with specific assurances of a new battery to be fitted and an escalated and sped up turnaround, none of these assurances materialised and I was again returned a defective devices for a SECOND time after waiting weeks. Far longer than the first time. However, I am happy to give Istvan the benefit of the doubt and presume that he did his best to achieve his assurances. Perhaps the continued and further failures were out of his hands. He did offer a far greater level of customer service than anyone else at HTC UK Care. Coincidently he found himself answering another of my communications to HTC UK regarding this same issue but showed no knowledge of dealing with me before (or he pretended not to). You can see this part of this on the Logs page.

HTC's UK Repair Centre

Another one to be extremely weary is Regenersis PLC (addressed at Hinchingbrooke Business Park, 1 Kingfisher Way, Huntingdon PE29 6FN). They are HTC's used repair service for their phones. They failed to even investigate a clearly defined and specified fault not ONCE but TWICE! Further more HTC UK Care team's only ever proposed resolve was for me to send it back to the very same repair centre for a THIRD time! That was after them failing at something very simple a previous two times. They were to be trusted to "build" a new phone from spare parts! They couldn't even substantiate a clearly defined simple fault twice beforehand.