Emails

A very revealing exchange of communications that I've had with HTC Business Support (business_support@htc.com) (no different to their so called Escalations department). Basically a supposed manager's ego is getting the better of them and numbing them of all logical thinking in resolving a customer's valued concerns.

This did not form the bulk of communications with HTC in reaching a resolve. These more tiresome interactions can be found via this site's Logs page. There is also another avenue that I attempted and that was a letter to the CEO of HTC, that can be read on the Letters page. Giving HTC UK every reasonable opportunity to see sense and resolve this, I even contacted them via their social media channels. These undertakings can be viewed on this site's Social page.

Please excuse any typos or spelling mistakes. Many of these messages I have had to send from this defective device and have had to do it before the battery cuts off again. Both of the agents responding to the below emails are in the top three worst representatives I've dealt with from the many at HTC. You can see more on this at the Representatives page.