Pet insurance general inquiry

Case Description: The customer has inquired about the coverage provided by pet insurance policies.

Resolution Steps:

1. Inform the customer about the coverage:
   Explain that the pet insurance covers the following events:

   • Accidents

   • Illnesses

   • Liabilities for any damages caused by their cats or dogs to third parties

   • Straying or death of the pet

2. Clarify the coverage limits:

   • The coverage is subject to an annual limit.

   • Some benefits, such as surgeries, may have sub-limits within the overall coverage.

3. Eligibility:
   The insurance policy is available for both cats and dogs.

Important:

Case:

Cx is asking about the ICs providing pet insurance.

Resolution:

Inform the cx that, as of now, these policies are provided through Salama insurance company.

Types of Policy's:

Pet Takaful Policy Bronze

Cover Limit 10,000

Pet Takaful Policy Silver

Cover Limit 20,000

Pet Takaful Policy Gold

Cover Limit 30,000