Aber Service Inquiry

Case Description:
A customer inquires about information for purchasing insurance to bring their car from outside the UAE and drive within the UAE.

General Verbiage:
"Get immediate third-party car insurance with UAE Aber, in case you need entry to the UAE with your car from outside the country."

Resolution Steps:

1. Provide the required information to the customer based on the following insights:
   
   

a. Shory Aber Overview:
UAE Aber is a separate insurance app from Shory, specifically designed to allow customers from outside of the UAE to obtain entry permit car insurance for the UAE.

b. Car Details Requirement:
Customers will need to input their car details into the app to receive quotes.

c. Coverage Provided:
Only Third-Party Liability Insurance is available for customers bringing their cars into the UAE.

d. Insurance Providers:
The service is launching with three insurance providers:

1. • Salama Insurance

   • Dubai Insurance

   • Abu Dhabi National Takaful Company

e. Payment and Policy Issuance:
Customers can make payments online via the app and receive their instant policies.

f. Proof of Insurance:
The QR code on the purchased insurance policy must be used as proof of insurance.

g. No Account Creation:
No account creation is required for customers to purchase the insurance.

h. UAE  Aber Representatives Availability:
UAE Aber representatives are available 24/7 at the UAE entrance from KSA.

i. Policy Cancellation and Refunds:
Policies can be canceled and fully refunded only through the contact center before the policy start date.

Note: The policy owner name should match the vehicle license, not the driver's license. This should not affect any claims. We cannot update the policyholder name based on driver's license details.