Tabby Payments

Case Description:

A customer inquires about Tabby-related questions or concerns.

Resolution Steps:

1. General Tabby Inquiry (No Existing Policy)

• If the customer has a general inquiry unrelated to an existing policy, direct them to contact Tabby directly:

  • Email: help@tabby.ai

  • Phone: UAE 800 82229

2. Existing Policy Paid with Tabby

If the customer has an existing policy paid using Tabby and wants to:

• Perform payment-related transactions (e.g., installments or updates)

• Request a refund

Steps:

1. Assign the case to L2 support through CRM.

2. L2 will contact Tabby on the customer’s behalf:

   • Email: partner@tabby.ai

   • Phone: UAE +97142156780