ICs products details

Case Description

Customers may inquire about the details of insurance products offered by our partnered Insurance Companies (ICs) and Third-Party Administrators (TPAs). This SOP provides an overview of the key benefits, coverage, and network lists for each IC.

Resolution Steps

1. General Information:

   • We are partnered with MedNet (Third-Party Administrator) and NextCare (for Orient Basic Plans only).

   • The partnered Insurance Companies (ICs) include:

     • Hayah

     • RAK

     • Orient

     • Fidelity

2. For Detailed Information:

   • Direct customers to the relevant links for more details on coverage, benefits, and network lists:

     • “For more details and information regarding coverage, benefits, and network lists, click here.”

General Verbiage

• “Here are the highlights of the categories and benefits. For further clarification regarding benefits, limits, or network lists, please click here.”

• “If you have any specific questions about your policy or coverage, feel free to ask, and I’ll assist you further.”

Conclusion

This SOP provides a structured overview of the key benefits and coverage details for our partnered ICs. It ensures customers receive accurate and consistent information while directing them to additional resources for further clarification.