Benefits and features

Description:

DIC (Dubai Insurance Company) customers are requesting a detailed policy benefits and features table.

Resolution:

1. Post-Purchase Availability
   After the customer purchases a Dubai Insurance policy, they will have access to a Benefits and Features table.

2. Accessing the Table
   Customers can download and review the benefits and features table directly from the platform. This table contains all the policy-related benefits and features relevant to the customer’s specific coverage.

3. Review Instructions
   Direct the customer to the relevant section of the policy portal where they can download the table. The table will include comprehensive details on:

   • Coverage details

   • Add-ons available

   • Exclusions

   • Claim procedures

   • Customer rights

Additional Policy Benefits – Clarification

Customers often ask about the difference between Emergency Medical Expenses and Personal Accident coverage. Below is a clarification for CX teams and customer reference:

Emergency Medical Expenses:

Covered by default under the CB unified motor policy. It applies to passengers and third parties and includes medical expenses arising from accidents (e.g., ambulance, hospital, surgery, etc.).

Personal Accident – Driver & Passengers:

If purchased as an add-on, this covers the driver and passengers with:

• Up to AED 200,000 per person

• Lump sum benefits for death and permanent disability resulting from an accident

It also applies even if the driver has permission to drive the vehicle and is not the vehicle owner.

Note:

This SOP ensures customers can easily access and understand the benefits and features of their Dubai Insurance policies post-purchase.