General coverage/benefits

Case Description: The customer is asking about the benefits provided by pet insurance policies.

Resolution Steps:

1. Explain the general benefits of the pet insurance policy:
   The coverage can vary depending on the specific policy type. However, the common benefits typically include:

   • Accidents and illnesses

   • Prescription medication

   • Specialist treatment

   • Advertising costs in case the pet is lost or missing (unless stated otherwise in the policy)

   • Alternative treatments (unless excluded in the policy)

   • Euthanasia coverage

2. Clarify the exclusions:
   The policy may exclude the following:

   • Pre-existing conditions

   • Advertising costs in the case of loss or missing pets (unless explicitly covered in the policy)

   • Alternative treatments (unless explicitly covered in the policy)