Add On's

Case Description:

The customer is inquiring about how to make changes to their policy, such as adding endorsements, additional coverages, or benefits.

Resolution Steps:

1. Request the Required Add-on:
   Ask the customer to provide the specific add-on they wish to add to their policy.

2. Verify Availability:
   Cross-check the available add-ons from the IC (Insurance Company). Ensure the requested add-on is available. If it is not available, escalate the issue to L2 to check with the IC for the possibility of adding the requested add-on.

3. Escalate to L2:
   If the add-on is not immediately available, escalate the case to L2 for further action.

L2 Handling:

• L2 Team will:

  • Communicate with the IC to confirm whether the requested add-on can be included.

  • Resolve the issue and revert to L1 within 2 business hours.