No Claim Certificate

Case Description: 

CX needs to request No Claim Certificate for their existing policy 

Resolution: 

• New Mulkiyah showing the new insurer is mandatory.

1. Ambassador will ask the customer to provide the New Mulkiyah showing the new insurer

2. Escalate to L2

3.  L2 will take it up with the IC and revert back within 2 business days