General information on your new email account
Introduction and general information
Below, you will find some answers to questions you may have on using your new sdccd.edu account. Go back to the student email page for directions.
What is the new email program?
The new student email is a Microsoft account.
Outlook.com, hotmail.com, live.com, or msn.com accounts are managed by Microsoft and are also Microsoft accounts.
Your student account will be used for all SDCCD correspondence beginning March 27.
Your account will include Office 365, a suite of free online tools
What do I need to get started?
Before setting up your account, you need to make sure that you have:
Your 10 digit student number
Your portal password
A computer with Wi-Fi to set up the account (can also be done with a smartphone)
A phone to use as the authenticated source. It can be a cellphone or a landline.
Access to the Google or App store (optional)
What are the benefits of the new email
This email can be used for many SDCCD services like my portal and canvas.
Your new email will provide you with student discounts on software, technology and more.
You are provided with the range of Office 365 tools, and 1 TB of storage on OneDrive
How long will I have this account?
You will have this account as long as you continue to take classes through SDCCD.
When you have gone for three consecutive terms without enrolling, you will lose access to the account.
When you sign up again, you will be assigned a new account.
What is Multifactor Authentication?
Multifactor authentication (MFA) is a security process that requires users to provide two or more forms of authentication to verify their identity
All accounts will be required to use an MFA. In this case, you will choose from two options for your account:
The Microsoft authenticator app or any other authenticator app
Text or call to your smartphone
Because most students will find the phone method easier to set up than the Microsoft Authenticator app, this tutorial will focus on the phone.
Want to learn more about MFA? This site talks about it . Make sure and view the video as it describes the process and why.
Can I add an additional method of authentication?
Although you cannot make it default, you can add an additional method like email or security questions.
After creating the authentication, you will be able to select from additional options like email or security questions
Instructions are included in this tutorial “Setting up additional methods of authentication”
What is a web browser?
This tutorial instructs you to open a web browser. A web browser is software on your device that connects you to the Internet.
You have a web browser built into your phone or your computer. Some examples are Edge (found on a Windows computer), Safari (found on a Mac), Google Chrome, Firefox, Brave and Opera. Internet explorer is NOT recommended.
If one browser is not working for you, you might try another.
Where will I view my new email?
Your new email can be viewed in several ways:
On the myapps.sdccd.edu site
On a Microsoft Outlook account page through a browser (outlook.office.com)
On a Microsoft Outlook app (download from App store)
Forwarded to your current email app
Watch for "Phishing"
Phishing is when someone tries to get access to personal information. Note that Microsoft would NEVER send you an email asking you to update your account. Just delete it if you receive a note like this.
Where can I find more information?
If you need help, there are options.
Visit the SDCCD district page to learn more about student email: https://www.sdccd.edu/students/student-email.aspx
Email support at support@student.sdccd.edu
Call us at 619-388-1140
Go to virtual student services and request a Zoom session: https://sdcce.edu/services/virtual-student-services
Visit a campus in person. To find a list of the campuses and directions, go to: https://sdcce.edu/organization/campuses