Frequently Asked Questions

Kaltura is an ADA-compliant tool as long as captioning is provided. 

You should always wear a headset when recording in Kaltura. 

Yes, You must have a webcam and microphone working with your computer. Review your computer documentation to find the system settings for microphone level and control of the webcam. 

Please contact Technical Support at 866-522-7747 or email TechSupport@purdueglobal.edu.

The Described and Captioned Media Program (DCMP) from the National Association of the Deaf and the US Department of Education has a Captioning Key that you can review for guidance on captioning. 

Chrome, Firefox, Opera, Android, and iOS can be used.

Kaltura allows you to record the whole screen or select a section of the screen to record. To record a browser window, choose Screen > Select Area and then drag the area over to the window you want to record and resize it to fit the window

Kaltura is mobile-compatible and will play on mobile devices.

You can drag and drop the information into the recording area and Kaltura will capture it.

Yes, anyone with access to the Brightspace course should be able to view the Kaltura videos.

You can verify your Camera setting for Mac by accessing System Preferences > Security and Privacy > Privacy > Camera and ensure the browser you are using is checked to allow the app to access your camera.

There is a known issue with some versions of Chrome and Kaltura. You may experience issues like the spinner hanging when trying to pull up a preview of the video. Clicking pause by the scrubber and then clicking play should unfreeze the process. You may also try using a different browser.

Review the Captions and Transcripts section of the guide for step-by-step instructions on adding and editing captions. 

It depends on the length of the video. Usually, a 15-minute video is completed within 1 hour. 

Captions can only be provided in the language used for the video. Source media language options are English, German, Spanish, French, Italian, Dutch, and Portuguese.

When a Kaltura video that contains captioning is downloaded, the captions are not included with the download. However, you can download the captioning file separately by going to the edit page for the video.

1. Record content. 

2. Upload to Brightspace. 

3. Edit video. 

4. Order captions. 

5. Edit captions.

6. Use Insert Stuff to publish the video.

You can if you are doing a webcam recording. Screen recording is not supported at this time on a smartphone.

Yes. To import videos, go to Add New and select Media Upload. All common video, audio, and image formats are accepted. 

Business Casual is the required dress -  a nice shirt or top. A Purdue Global T-shirt is also an option. 

Your home office is the best place to record a video so that the background in the camera view is limited and the environment is professional, free of distractions,  and noise free. Take the wall décor behind you into consideration.  The lighting should be bright, but if you are near a window, the blinds should be closed.

Depending on the Assignment, Kaltura videos can be loaded to Discussion Post, Assignment Submission folders and or within quizzes. 

Yes, videos in both tools can be edited. 

For short videos, it takes a few minutes. Longer videos will take a little longer. 

Click on More Tools > My Media to access all of the video files you have created.

No, videos cannot be shared by email.

To delete a video that you no longer want on your media space, click on the trash can icon on the right side of the page, next to the edit button. 

Yes. There is a pencil icon to the right of the microphone in the recording pane. You can click on the pencil to access the annotation features. 

Kaltura can be used on desktop computers and laptops (PC or Mac). Please refer to the Technology Requirements for hardware requirements at Purdue Global. 

A script should be written. Scripted videos enhance quality and optimize time. 

Keep your videos short, 5-10 minutes at the most. The required length will vary by course.