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ACTIVITY: CASE STUDY ANALYSIS
ACTIVITY: CASE STUDY ANALYSIS
In this module, you will apply conflict resolution skills to a realistic scenario specific to your SHSM sector.
Instructions:
Choose ONE (1) scenario below that best matches your SHSM sector (or a similar workplace) by clicking on the image or sector name.
Read the scenario carefully.
In your Student Workbook, respond to the guiding questions provided.
MINDS ON
MINDS ON
đź’ˇ ReflectionÂ
đź’ˇ ReflectionÂ
Reflect on the scenario you just read.
Things to consider:
What is the conflict really about (needs, values, priorities, or safety)?
What emotions or pressures are influencing the situation?
Which conflict resolution strategy would be most effective?
What outcome would be fair, safe, and professional?
Record your answer in your Student Workbook.
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