Two people working at a desk. Scrabble Tiles spelling conflict. Three men smiling and shaking hands.
Conflict Resolution is an elective SHSM certification for all SHSM sectors.
Before you proceed any further with this certification, make a copy of the Student Workbook on the left.
As you progress through each module, you will need to add notes, thoughts and ideas to the Student Workbook that is provided to the left. The 'writing' symbol will indicate when you need to add anything to the Student Workbook.
In total, this certification will take approximately 3 hours to complete.