INTRODUCTION TO THE CONFLICT RESOLUTION CERTIFICATION

Conflict happens whenever people have different needs, priorities, values, or perspectives. In schools, workplaces, and SHSM placements, conflict can show up during teamwork, customer interactions, scheduling, safety decisions, or communication under pressure.

This certification introduces students to practical conflict resolution skills that can be used in any SHSM sector. Through examples, videos, reflection questions, and real-world scenarios, students will learn how to stay calm, communicate clearly, and work toward solutions that are fair, safe, and respectful.

Conflict resolution is not about avoiding problems. It is about learning how to address challenges constructively, protect relationships, and contribute positively to a team or workplace.