OVERVIEW

This certification in Conflict Resolution includes an introduction, and eight modules:

• Module 1: What is Conflict?

• Module 2 : Emotions and Conflict

• Module 3 : Communication and Active Listening

• Module 4 : Conflict Resolution Strategies

• Module 5 : Power Dynamics and Safety in Conflict

• Module 6 : Preventing Conflict and Knowing When to Get Help

• Module 7 : Conflict Scenarios

• Module 8 : Using Conflict Resolution Skills (Action Planning)