WHAT IS CONFLICT?

Conflict occurs when people have different needs, goals, expectations, or values. Conflict itself is not a bad thing. In fact, when handled well, conflict can lead to better understanding, stronger teamwork, and improved decisions.

Problems arise when conflict is:

• Avoided

• Handled emotionally

• Communicated poorly

• Escalated instead of addressed

• Understanding conflict is the first step toward resolving it effectively.

COMMON CAUSES OF CONFLICT

• Miscommunication or unclear expectations

• Stress, time pressure, or workload

• Differences in values, priorities, or experiences

• Perceived unfairness

• Safety or quality concerns

Watch the video on the right and note some other commone causes of conflict.