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“Most people do not listen with the intent to understand; they listen with the intent to reply.”
— Stephen R. Covey, educator and author
COMMUNICATION IN CONFLICT
COMMUNICATION IN CONFLICT
Clear communication can prevent many conflicts from escalating. Active listening means:
Paying attention
Avoiding interruptions
Asking clarifying questions
Showing respect, even when you disagree
Good communication focuses on understanding before problem-solving.
Two Women Speaking.
THE POWER OF LISTENING
THE POWER OF LISTENING
Watch the video on the left. Reflect on William Ury's main message/lesson.
How does what he says about the power of listening relate to managing conflict?
MINDS ON
MINDS ON
💡 Reflection
💡 Reflection
What are some ways you will change the way you engage in a conversation with someone moving forward?
Things to consider:
What does active listening look like in a conflict?
How does listening change the outcome?
Record your answer in your Student Workbook.
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