Embedded Files
An IT worker on a laptop.
SCHOOL TECH OFFICE
SCHOOL TECH OFFICE
Scenario: Team Task Frustration
Priya is helping the IT department at her school. A senior technician sends her a message saying, “This was already explained. Please keep up.” Priya feels embarrassed and frustrated because she thought she understood the task. She does not want to respond defensively, but she also wants to complete her work correctly. Priya must decide how to clarify instructions and maintain a positive working relationship without escalating tension.
Guiding Questions
What emotions are influencing this conflict?
What is the underlying problem that needs to be solved?
How can Priya manage her response to stay professional?
What strategy ensures the task is completed correctly and relationships remain positive?
MINDS ON
MINDS ON
💡 Reflection
💡 Reflection
Reflect on the scenario and guiding reflection questions you just read.
Things to consider:
What is the conflict really about (needs, values, priorities, or safety)?
What emotions or pressures are influencing the situation?
Which conflict resolution strategy would be most effective?
What outcome would be fair, safe, and professional?
Record your answer in your Student Workbook.
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