Technology Contact Person (TCP). There is one at every school.
Technology Helpdesk
1. Gather as much information about the issue as possible. Detailed information about the issue and what steps have been taken to attempt resolution are very helpful.
2. Notate if there are any specific error messages or on-screen documentation, as that can help pinpoint the issue and aid in a faster resolution time.
3. Once all the information has been gathered, notify your TCP (Technology Contact Person) and provide them with all the information gathered. The TCP will create a ticket on your behalf and a technician will be assigned to the ticket.
If it is a phone issue, password issue or anything that can be resolved quickly over the phone, our Helpdesk will be more than happy to help! 476-HELP (4357)
Our goal is to have as much information as possible so that a resolution can be implemented quickly and efficiently.