Any D5 employee can contact the Helpdesk!

803-476-4357

helpdesk@lexrich5.org

Things the Helpdesk CAN do

1. Reset voicemail passwords.

2. Reset Active Directory passwords.

3. Remote into user's laptop/desktop to fix software issue(s) on laptop/desktop.

4. Open a ticket for technician if problem is not resolved over the phone.

Things the Helpdesk can NOT do

1. Remote into Chromebooks or iPads.

2. Fix/repair smartboard and projectors.

3. Replace or fix physically broken hardware.