Follow up when expectations are not upheld

Ask questions with clarity

Give people the opportunity to explain their perspective

Agree deadlines

Plan a sequence of actions

Build in regular check-points

Take time to deliver expectations using visual reminders that can be referred to for clarification

Follow through routinely and positively, insisting on expectations being met

Redirect, correct or challenge

Set and rehearse routines multiple times to sustain expectations

Use restorative questioning and reflection to identify lessons learned