Topic 2: Knowledge management process, grouping for knowledge
Topic 2: Knowledge management process, grouping for knowledge
Knowledge management process refers to a process that helps the organizations understand the procedures of knowledge development, which are described as follows;
Knowledge identification. It is used for considering the goals of project, the strategies that are used for implementing the project, including knowledge and learning resources.
Creating knowledge resources. The atmosphere and work culture where the organization encourages people to share their enthusiasm for learning. Each other Prior to the creation of new knowledge to develop over time.
Systematic knowledge management. The easy to use and fast preparation of content types to store knowledge collection discovery.
Screening of knowledge. The process knowledge into a document. Or share it with other improvements to the standards. The language is easy to understand. And easily available.
Accessibility. The dissemination of knowledge so that others can use it easily and conveniently via technologies such as web board or other electronics means.
Sharing knowledge. Done in several ways. If knowledge can clearly documented. Knowledge of the use of information technology. If knowledge. Deeply rooted in the people. Be prepared to share their knowledge as a cross- functional team. Community of learning. Mentor coaching. Switching to the Test arena loan etc.
Learning or the learning of new knowledge will cause many to enrich the knowledge of the organization is already growing. Knowledge of these. Be used to create new knowledge. A never ending cycle called the "cycle of learning".
Process of knowledge management "Enterprise community"
home field gold grains
1. An indication of knowledge
The fields of gold grains is a village in Phayao district with support from various departments. To encourage various groups in the community and be aware of. Together to support people in the community are dependent on each other. It aims to develop Village as a community enterprise. Karachi must be identified to develop the knowledge needed to be. Community enterprises. This is a community information in an enterprise is a community education and information to the community where he found out about the enterprise. That is the responsible agency. Government to promote. And in the community with a community enterprise to succeed.
2. Generating and seeking knowledge
Studies find that. Village community to make a successful enterprise. Where cooperating agencies. And a learning exchange platform to prepare to go on a field trip to study exchange. Gain knowledge to increase understanding of the process of the settlement enterprise. Learn to separate and specific knowledge. Has been adapted for use in their own communities in the village. Upon returning to the stage with many times. The main stage at both the village and the various departments to provide consultation. Community together to think, plan and make decisions, as well as the exchange of specific sub-group learning. Through the village several times. The community development in many aspects such as the relationship of the community to participate and cooperate with a common plan. Joint assessment and benefit the community.
3. A systematic in managing knowledge
The village is a community enterprise. The new knowledge of community residents learned together with the exchange of learning between formal and informal, with government and private organizations. Mutually reinforce and integrate the work of removing several lessons. People are more aware of then I know there is a system. I only have to save the document in. And the research of others.
4. Screening and refining knowledge process
With the preparation of the data. The removal of the lesson. Documented and published. Only as a learning center for students and pupils in the school system, as well as loading the data were analyzed to develop a course of loading options with
5. Accessing knowledge resources
In addition to the information in the community. Agencies. By Organization. District have been prepared in order to have easy access to knowledge. We have to put it on the internet and in each district will have access to district property. Make the information easily accessible and has access to the knowledge exchange, collaborative learning of the study's external.
6. Sharing and exchanging knowledge
In the community to share their learning in a variety of ways to study the whole person. Integration in the community of practice (CoP) to share learning both official and unofficial. The group has more knowledge. Some problems and obstacles. In particular, the management group. The group must come. Review of the new joint. Create a common understanding. And learn more about the management of the group and the group can survive without falling apart.
7. Learning
The group has learned a lot from the enterprise community. The group has developed. That shows that there is more knowledge of the concept and the development of collaborative learning and sharing of knowledge is increasing. Leveraging the knowledge of the people in the community. Also developed. The idea of the community. The idea of community has changed from the original. Have to do. Learn together more often. The idea of self- reliance. And the various groups in the community by participating in the community.
Grouping for knowledge enhancement
1. Key persons and tools that are related to knowledge management process
Key persons associated with knowledge management process
To implement knowledge management process by the means of grouping the relevant personnel to enhance their knowledge, is not easy, if it’s without key persons. Major duties of these people are to build the sense of teamwork that holds the willingness in sharing their own knowledge to others during the collaborative learning activity, so as to gain the tacit knowledge or other knowledge body to improve their own operations. So, key persons relevant to this group are as follows.
"K. Aue" the full name is "conducive to you" as leaders of the organization. Function is important.
a. The knowledge management. As part of the normal operation of the organization.
b. Provide an opportunity for everyone in the organization as a "leader" in the development of methods for their experience and share their learning with colleagues to create a culture of caring and sharing knowledge.
c. What makes a successful strategy of using knowledge management tools are used more and more.
“K. Amnaun” Or facilitate knowledge management. As a catalyst to promote. To share their learning. And facilitate the exchange of learning experiences that bring people together to help them communicate and understand each other's capabilities. The people or organizations linked together. Furthermore Between those who have knowledge or experience with the process of learning. And apply that knowledge to your advantage to have this important skill. Skills to communicate with different people. Including the need to recognize the value of diversity. Recognize the differences and synchronizes them. The value in practice. Driving the development. And monitor and evaluate the implementation of the search or the like.
“K. Kit” The staff worker. Workers responsible for the functions of the organization as manager realizes that it is implementing knowledge management is about 90 percent of whom share the goal of using knowledge of their authors. exchange and learning within the group. And to seek and absorb. External knowledge to be applied to achieve the record. Target of the action is recorded and stored knowledge to build knowledge flow endlessly.
“K. Likit” Is a function of knowledge management activities are recorded. To be made. Knowledge of the organization.
Knowledge management in people. Through the exchange of mutual learning. Listen to the stories of the people who have gathered to support the narrative is the Supreme Leader. Known as "your support" as well as the individual success stories of their own practice. Out a hearing. The narrative is a story called "Your Business" and during that I have. Questioning knowledge. In order to see the effects of the trick to work. Obtain The act called "your guests" and the narrator notes that there are a few tips. How to achieve that is "your thing", that means the person who recorded it. When everyone finished. To hear how to succeed, then everyone can help. The knowledge gained from this so-called "core knowledge" itself.
Tools related to Knowledge Management
Knowledge management. The key is to manage knowledge in a person. Tool. Related to the exchange of knowledge management learning. There are so many forms.
1. Meeting both formal and non-formal learning and sharing together. Government organizations are using knowledge management tools. In this model, too. By government agencies.
2. Field trip is trip that learn from the study with questions or comments during the preparation stage of the study. Exchange was considered. Knowledge shared is knowledge transfer from person to person.
3. Story telling is as well as the integration of the skills work with 8-10 people sharing similar stories to learn by listening. Narrative audience. Will have to sit and listen to concentrate. Or listen deeply. It makes sense in the context, or a state. Of the narrative. Once one finished. The knowledge extraction techniques. How to make it work. Achieve it. Work to achieve the best practice and operational excellence that each one may have a different approach. Knowledge is considered to raise the level of knowledge. People who have not been treated. And knowledge that can be applied to their own development.
4. Community of Practice : CoPs is a combination of People who do the same. Gathered for the formal exchange. Through multiple communication channels may be combined in the form of seminars and knowledge sharing or other forms of integration, such as setting a club. Or use technology to share knowledge. In the manner of blogging. You can exchange them at any time and cost savings as well. The exchange will result in the development of knowledge. And further knowledge.
5. Job training means somebody tells you how to run the rest of the instructions. Encouraging colleagues. Including the creation of an atmosphere to live and Knowledge of people who know a lot. To people who know little about it.
6. Peer Assist means to invite others to share experiences, best known as a best practice, we recommend to teach me or to tell us. So that we can apply in our organization. The comparison is to raise awareness and develop even further.
7. Before Action Review : BAR : A review of the first performance. To get ready before the start of the training, knowledge, or other activities by the Working Group invited the meeting to each party present and examine their own role and responsibilities. A review of previous work help to avoid error that occurred prior to that.
8. During Action Review : DAR : A review of the work or training by observing and noting the results of the consultation and solving the problems while working together. Minimize obstacles in the work.
9. After Action Review : AAR The follow-up or review of the work of the participants. Or after-work activities conducted by a review of what to share. Through writing and speaking. The simple answer is that the expectations of this activity is expected or not, because I do not have anything. And what to do next.
10. Indexing knowledge persons is to bring together those who specialize. It only matters. Or wisdom. To collect, store them in a systematic way. The format of the document. Electronic media is used to enable so that people can easy access to learning resources that leads to the exchange of knowledge.
Tools to share this learning tool is part of many types. Used in knowledge management. There are many tools used in the trade learned in class. The group is to share and learn techniques to tell the story. The narrative is. To share and learn from others how to succeed. Best practice is known as learning shortcuts. That is not the way the others do it successfully. Complete a lesson. And how it applies to them. The new procedure is better cycle continues indefinitely. To share and learn from the story looks like.
Narrative
Storytelling, narrative, or as a simple tool to check weather the knowledge is complex. This tool can be applied to all target groups. The narrative experience. Each person's work. Is there a way how to achieve this.
Knowledge management activities. Using narrative techniques. Activities include the following.
Allows you to (all people) wrote about the experience in your own work, so deeply rooted in the knowledge (Tacit Knowledge) appear as explicit knowledge (Explicit Knowledge).
Telling their success stories. The members of the audience.
Task (s) in the accumulation of knowledge is extracted. Of the narrative. Written on the flip chart paper.
K. Kit are summarized knowledge extracted from it. Which has several limitations. Knowledge into a kernel, which is key to making it work successfully.
Provide each group a selection of the best stories that they need to present in the meeting.
Includes stories of all the people. Documented knowledge of the organization or distributed through the site. To share knowledge. And used in this work.
Knowledge asset is solving method or task development.
Core of knowledge is the conclusion of knowledge assets. (this storyteach to know that)
..Aunthapon Boonlieang
I had an extremely complicated life when I was a child. I was once involved in a case of fake notes when I was in lower secondary school and weapons when I was in upper secondary school. They were not mine but they belong to friends that come to stay with us at that time including the guns, two M16 and two 11MM with 56 bullets. I also had amphetamine 800 tabs and 2 kilograms of marijuana.
My life was in this field all that time so it was not strange to touch with these. I was caught and I confessed because I wanted to start a new life and leave these things behind. I left Surat thani for Ramkhamhaeng University. One day I thought of home and my friends so I decided to go back, unfortunately the police caught me immediately. I was charge of smoking marijuana and I was put into rehab for 3 years.
Sometimes I and my friend were drubbed from 20 people it may because I had a lot of friends and I helped everyone come and I helped them every time when they had problems. I had 2 limitations that I did not help, in particular going to have a problem with others in a cause of women. I would not help at all if they had problem with these two cases.
Stay away home and family. My background would be like this, I was bad when I stay away from family but I was a good boy when I was at home. The things that made me change is when I had the guarantee by a National youth supporter in 2544. I was a good student and I used to be the school representative to the Science Project Contest and I won the first prize from the national level before I went to international contest in Malaysia. I won the prize in the area of environment.
I was in good behavior at that time and everyone in my family had to accept it. In my heart I sincerely appreciate the feeling of my grandmother because she was the one who took care of me for 12 years. I did not want to make her sad. The thing that I could do is to improve myself to make everyone happy.
I decided to go to Bangkok to study at Ramkhamhaeng University to study Politics and Administration. I wanted to prove myself to others and for them to see that I can support myself while studying.
I spent my time at Ramkhamhaeng University and graduated Bachelor’s Degree in 3 years and received an honorary gift. I was working student and the money that I got from working was clean money.
I had my first job at CP Company, I was in charge of coordinating customer relationship at 200 Baht a day. I did everything legal at that time. I was given a rise of 500 Baht when I worked for about 3 months. I was very happy because working gave me an opportunity to have a vision and a new concept.
Many people were surprised about the change in my social life or not. I did not have any problems. Everyone gave me an opportunity to me and I intended to do the job, nobody interested in my past. Everyone appriciated my work and my behavior.
The changing point that was very important in my life was theTsunami. I was working as company representative and I went to Ban Nam Khem, Phangnga at that time. The situation there was hard to explain, I was deeply affected to see children left homeless and orphananed. My heart was broken with the misery that I saw.
I went to observe the area for a while. I planned with my friends about the coming children’s day. We should do activities for the children to have fun. We started to announce in the area about the activities on children’s day. I spent our own money to buy presents for over 70-80 children
I went back to work in Bangkok again after helping the Tsunami. The direction of my mindset started to change. I would like to work, and create activities to help society. I did not want to my feeling to help children to end. I found 2 friends that have the same idea while I did the activities at Ban Nam Khem. We did the activities for the children and youth and eventually set up the group called Y-Act.
Our group aimed to train children in the country to do general things such as creating activities helpful livelihood, having a public mind to serve, developing projects, conducting training on leader skill, campaign against drinking alcohol, smoking and aids awareness including organization training. I quit from my regular at the end. I am happy with my work these days.
“No one is perfect nobody wants to do wrong things. The important thing is how long would we spend time to recognize the wrong things we are doing and to put an end to it, make a u-turn and use the lesson we have learned for the, if we could do this the wrong things would fade away. Worth and goodness will always beat badness.”
2. Community of Practices and Learning Community (CoP).
Complex problems in the community. People in the community work together to solve knowledge management. Everyone must cooperate and hare constructive suggestions. Integration to solve. Problems or develop mutual learning through exchange called. "Communities of Practice" person in the group must have a good attitude to knowledge sharing. Existing knowledge to develop the action of the group and respect the opinions of others.
Definition of Community Practice
Community Practices are groups of people working together for a little while. A common goal. And want to share knowledge. Experience of the work. Such groups often Not caused by the establishment, organization or community. The group was born out of a need to solve problems, develop their own efforts to achieve their own dreams. The group. No power. Not defined in the organizational structure chart of the target community. I have learned a lot. The Community of Practice is not just one group. But what happens is that a lot of the issues that need to learn to share it. And one is a member. In many communities it.
Importance of Community Practice
A community practice is a group of people with no formal network ties together. Due to their proximity they often demonstrate satisfaction of their mutual interaction. Together in such a way. Tinnitus is not a formal learning. And creating new knowledge. Over the integration of the official focus was to learn from experience is a common principle or practical problems in daily life or learn new ones. To be used in the development or operation works and does not work. The interaction between individuals, resulting in the transfer of tacit knowledge. Knowledge and understanding rather than learning from a book or training routine. An informal network of practitioners in the community who are members of various community agencies and community organizations to help them achieve better communication. The formal structure
How does Communities of Practice happen?
Integration operations. Or the formation of a community of practice. It's all about three things a person must have the following prerequisites.
1. Time is a period to share and learn from the discussion of problems that a community needs to solve and develop. Development may also include some adjustment/postponement if people do not have time or do not include the time allocated for this purpose.
2. A stage or area. It is a forum that provides a space or a place to be used to meet the community for a group discussion ideas. Exchange of experience. Statements as the Group. This stage may take many forms, such as conferences, seminars, at the home and in the community, the corner of a coffee shop and /or a reading corner.
To arrange a stage or area. It gives people an opportunity to share and learn in a relaxed manner and to in work on similar tasks. A group discussion is done with ease. The English term is "Community of Practices" or referred to in English as the CoPs that stands for "Communities of Practice".
Communities of Practice is a term commonly used with other words that have the same meaning as in the learning community. The abbreviation in English, is CoPs.
3. Goodwill is essential when meeting are conducted. A spirit of friendship is present which demonstrate kindness an open mind, listening and accepting the opinions of others. It also shows a clear display of support for each other.
It is the putting together of efforts to achieve a common goal. This integration of effort in well-grounded on goodwill that offers an atmosphere of openness. And contribute to submitted by a variety of groups will have a broader perspective.
Formation of the community practices.
Learning through the exchange of a wide variety of forms has improved a great deal. They are instances where a community came together to share their knowledge with each other in various forms such as seminars and conferences organized by the European arena is home to the coffee. Reading corner. But now with the use of technology in communication. An exchange of mutual learning through the exchange mode of learning called. "The community of practice" has the following two forms.
1. Stage Brings together a group or community. Exchange and mutual learning. By face to face. Discuss and share ideas. Both formal and informal. The exchange of this nature are limited to the cost of travel, but can meet together to share and learn in depth.
2. Virtual platform Brings together a network connection. To share and learn together. Via the Internet. Which today are using the Internet to communicate and search for information. Widely both at home and abroad. Exchange is learning in this way. Discussions are informal. Interact with each other online. To-face or I do not see it. The feeling is close to the so-called "virtual platform" that is as near to it. Exchange is learning how to use a blog as a diary, which is the Internet. Can learn and exchange information. Together at any time and cost savings by eliminating the need to travel to meet.
Community of learning
Community of learning. Is that people in the community to participate in the learning process and to the education and knowledge. Share your knowledge of self and knowledge of the documents to each other. Community of Learning is both an individual and group level. Linked to a network. Network for collaborative learning.
Promoting the community as a community of learning must start with the individual. From understanding to create awareness in the community of individuals learning the importance of having a character eager to learn. Encourage learning from governments or community organizations provide. Of the meet. Share and learn together regularly. And the habit, and the benefit of that knowledge has been increased.
Eager to learn the habits of the individual. Is to provide services to people in the community have been consistently interested. Stimulate the curiosity of the first to realize the importance of education. Continuous learning is a leader in the development of various fields such as learning from books. Learn to develop professional development and quality of life.
Therefore, a person is considered to be part of a community or society. Guests are encouraged to seek learning affects the community as a community of learning. To encourage community participation in Together regularly to share their learning. Both official and unofficial, will cause the rotation of the spiral of knowledge. If people in the community know the importance of Always learning. The next step in the development of the community and society as a society of learning.
Level indicators
Discussions with the community on many issues.
An organization network that is continually learning together.
A set of knowledge, wisdom and knowledge evident and experience. Learning community. Recorded and stored in various formats.
Preparing the information published knowledge
Information
The various information that has been refined and processed. Positive experience. Expertise accumulated over the years. Be stored or recorded and in implementation.
Preparing the information
In knowledge management. Will be collected and the knowledge of the practice and the preparation of the information, thus creating a way for people who need to know. Access to intelligence. And contributes to knowledge sharing together as a system to store to find the knowledge that is easy. Organizations need to determine what is important to retain knowledge. And to consider how to keep. And to utilize as needed. The organization shall retain the knowledge of an organization known as the best.
The information. Should be done in a systematic way. The system should be able to find. And delivered correctly and quickly. Timely and appropriate to their needs and provide a classification based on the items that are necessary for learning. Organizations need to consider the differences in the retrieval of knowledge. Organizations must find ways to make employees aware of the channel, such as a search for knowledge and skills to keep a list of the hierarchical network of professional meetings, workshops, etc. This will lead to. Knowledge in organizations.
Purposes of the preparation of the information
To provide a system for storing information and knowledge that is appropriate to the category and can be searched at any time, convenient, easy and fast.
An communication system. Exchange, sharing and transfer of knowledge. Between different media effectively.
To achieve access and associated knowledge within and between organizations. Outside the system. Quick and easy.
To collecting and storing knowledge from experience. Including experts in various forms for concrete. So that everyone has access to the knowledge and development of self-recognition.
Tech products to information technology. Used as a tool to convey the knowledge. Tacit knowledge explicit. Can change during the time. Result in new knowledge.
Knowledge
The knowledge that has been transmitted to people in the organization have been informed and have sufficient knowledge to perform the task. The dissemination of knowledge is one element of knowledge management. Knowledge has been practiced for a long time. Can be done in several ways. Writing reports, training, conferences, seminars, prepared lessons in the form of books, articles, video debates colleagues during work, training new employees, formal library training and career as a pet. Exchange Other forms of learning such as community practitioners. Success stories, interviews, etc. for the transmission or dissemination of knowledge. The model was based on technologies developed. For communication. The technology has spread widely. The transfer process. Knowledge through technology, especially the internet has become more widespread popularity.
Dissemination and utilization of knowledge. Because it is necessary for the organization to learn better when they know. The distribution and transmission is fast and suitable for the entire organization. Flow of information and knowledge between one person to another person. Then be determined by the candidate and not the mind.