Dedicated EMS Liaison

Description:

You may have seen images like these on other ePCR websites. But CloudPCR has the highest percentage of Paramedics and EMTs out of any ePCR company. We hire from within the EMS industry. We want to support a "for EMS, by EMS" culture.

Pain Points:

PCR companies have a bad reputation of typical "sales people" and "not caring" about the PCR industry needs. They also have a reputation for leaving agencies behind after the sale. On top of that, customer service can be done by overseas people who don't speak good english. Or, your only recourse is a hotline, voice-mail, or helpdesk ticket.

Starter Questions:

In your experience, when you have had an issue with other PCR companies, what was the process to getting help?

How to Pitch:

With CloudPCR you get a dedicated EMS Liaison. Have you ever stayed at a hotel, and no matter what you need, you just call the front desk and ask them to take care of it for you?... We have that as a part of our customer success. You get ME an EMS Liaison with real EMS industry experience who knows your name, what you care about. I'm your single point of contact for all your needs. We even get assigned to you during the trial process to help you modify your account so you can field test it or pitch it to your decision makers.

FAQs:

Q: Will I be able to call them at midnight?

A: It depends on the Liaison. We Liaisons work all different hours. However, there is a 24/7 help chat where our other Liaison will be to answer any questions, should they arrive at midnight or any other time that your dedicated Liaisons may be unavailable.

Competitive Analysis:

ESO Hotline with Answering Machines for customer service.

EMS Charts Zoll owns them now, not sure of this process

ImageTrend tbd

Stryker Stryker has reps for their 12-leads, not sure if they cover PCR customers as well

AngelTrax tbd

Zoll Tablet PCR tbd

Water tbd

iPCR tbd

ER PCR They have reps, but they usually have 1 person that covers an entire region.

Most other PCRs don't even give out demo accounts. Therefore pre-contract modifications are not possible.

Related Content:

This article also includes references to "Pre-Sales" and "Pre-Contract Modifications" "Try before you buy"