Installation requirements 

1.2. Recommended configuration

.Net framework 4.8 must be installed.

As we mentioned, the uninterruptable operation of the application depends on the availability of the  H/W platform. It is obvious that a failure on the Database Server (e.g., PSU failure, disk failure and more) that will take it out of operation equals to the interruption of the ERP system.

An UPS (Uninterruptible Power Supply) for the Database & Application Server is also necessary, so a UPS device must be connected for protection against power failures and voltage abnormalities.

2. Application Server

For the best performance of the installation a separate Application Server is suggested for installations at companies with more than 50 users. In smaller installations the Application Server coexists with the Database Server. 

The Application Server also serves the remote users. Between the main server and the remote points, only the necessary data information is transferred to the end user, resulting to: 

• very low traffic on the communication lines;

• ability of functionality through a simple internet connection;

• no extra systems required (e.g. Terminal Server) adding more cost and management resources.

2.1. Minimum configuration

2.2. Recommended configuration

.Net framework 4.8 must be installed.

An UPS (Uninterruptible Power Supply) for the Application Server is also necessary, for protection against power failures and voltage abnormalities.

3. Web Server (Mobiles and/or eCom)

The Web Server serves the mobile users and/or the web customers via a web service and/or web portal.

The Web Server requires the installation of the Internet Information Server (IIS) 6 or newer. 

3.1. Minimum configuration

3.2. Recommended configuration

An UPS (Uninterruptible Power Supply) for the Application Server is also necessary, for protection against power failures and voltage abnormalities. 

On all clients .Net framework 4.8 must be installed. 

Notes: In case of device replacement for an existing installation:

1. Screen resolution should be the same as the old device (otherwise there is a chance that parametrization may be required).

2. Screen size should match (otherwise there is a chance that parametrization may be required).

Screen size is a choice based on user comfort. RF application has settings that adopt fonts and objects to relevant screen resolution and size. PDAs functionality is based on Wi-Fi connectivity.

6.2. Recommended Devices

The following list presents some of the devices that have been tested and work correctly with ES Apps.

• Honeywell CK65,

• Honeywell CK65 Long Range,

• Honeywell EDA61K,

• Honeywell CK65 Long Range 4G,

• Zebra MC93,

• Zebra MC33.

There are peripheral devices to extend or support the above devices:

• Pistol grip handles,

• Battery chargers,

• Holsters,

• Rubber boots,

• Spare batteries,

• Device bases.

The minimum requirements needed for the correct operation of Entersoft products are as follows:

• The wiring must fulfill the requisites of category UTP 5e or 6.

• If we consider the increased traffic and the need for fast responses from the workstations, the main network must be segmented with Ethernet switches >=100 Mbps.

• The basic workstations and the servers network cards must be >=100Mbps.

• Communication Protocol TCP/IP.

8. Compatibility Specifications

8.1. Telephone switchboards for CTI integration with Entersoft CRM®

The CTI module communicates with TAPI v2.0 and later. An indirect compatibility criterion is to check if the center can make calls through MS-Outlook by TAPI and if it gives call recognition capability.

The CTI functionality comes with each PC and is client based.

This means that the TAPI driver must be installed on each PC that needs this functionality. Recording capabilities are available only if the phone center’s TAPIdriver provider can support such features.

The following list presents the phone centers that have been tested and work correctly with Entersoft CRM - CTI. 

List of tested phone centers:

(This list will be renewed whenever new information is available.)

Alcatel

• Alcatel-Lucent Omni PCX (Office & Enterprise)

Asterisk

• Successfully Tested with the XTelsio TAPI driver

Avaya

• AVAYA ΙP 403

• AVAYA s8500

• AVAYA G350

Cisco

• CISCO 2800

CPI-FIT

• Tested with local TAPI driver

Samsung

• All OfficeServ centers; more specifically: OS SOHO MASTER, OS 12, OS 100, OS 500, OS 7030, OS 7100, OS 7200, OS 7400.

Siemens HiPath Centers

• Hicom 300 V3.4, Hicom 3000 E V1.0 

• HiPath 4000 V1.0 

• Hicom 150 E Modular Re1.1.1. 

• Hicom 150 E Office V1.0, V2.2 

• Hicom 150 H V1.0 

• HiPath AllServe 150 V1.0, HiPath 3000 V1.0 

• Hicom 100 EV2.02 

Panasonic

• KX-TDA TSP

• KX-NS*

• KX-NCP*

• KX-TDE*
  *) Go Connect TAPI Server/client. 

9. Tested Peripherals

POS

• ΕLMI: CASIO QT-8000CW (CPU: 1,2GHz, RAM: 512MB),

• BNC: GALEO POSLIGNE 150 (CPU: 1,5GHz, RAM: 512MB),

• BNC: GALEO FANLESS 15”TOUCHSCREEN (CPU: 1GHz, RAM: 512MB),

• CPI: TERMINAL KS-6315 (CPU: 1GHz, RAM: 512MB),

• ΗΙΤ: IBM SUREPOS 500 (CPU: 1GHz, RAM: 512MB),

• MRS: EIDON (CPU: 3.2GHz, RAM: 1GB),

• ICS: CT-150 ABON CELERON 1G+VFD DISPLAY (CPU: 1,5GHz, RAM: 1GB),

• ICS: TOSHIBA TOUCH ST-71-5A-2E00K-40-R (CPU: 2GHz, RAM: 1GB),

• ICS: PR 6506 CELERON TURBLE 1G (CPU: 2,8GHz, RAM: 1GB).

The POS systems have various processors (eg Intel Atom CPU) that all work properly with our application. Depending on the customer's requirements and the peripherals of each POS, better systems are suggested for maximum performance.

POLE DISPLAY

• POSIFLEX PD2100S,

• WD-202A(B),

• EPSON DM-D210,

• TOSHIBA TEC,

• TOSHIBA FISCAL DISPLAY.
  
  

SCANNERS

• POSIFLEX 3830U,

• OPR2001 COMPACT LASER,

• DATALOGIC MAGELAN 2300HS (ICS),

• METROLOGIC ORBIT MS7180 (ICS).

Scanners connected to a serial port need their own program to communicate with windows, while USB ones work immediately when connected to the PC.

TOUCH SCREENS

• ELO 1515L from CPI,

• ELO 1715L from CPI.
  
  

RF Devices

• ZEBRA MC33 (Android),

• HONEYWELL EDA60K (android),

• CIPHERLAB RK25 (Android),

• INTERMEC CK71, CK3X, CK3R (Windows),

• DATALOGIC Skorpio X4 (Windows),

• MC3200 Variants (Windows).
  
  

DRAWERS

Our applications work with the following drawers and those that can be connected directly to a PC are preferred for better management by our application. The most drawers are opened during the issuance of the receipt when connected to printers:

• YEICOM EC-35 (ΤΑΜΕΙΑΚΗΣ),

• POSIFLEX CR3100,

• GALEO.

WEIGHTING MACHINES

For the purpose of integrating weighing functionality, a module was developed which provides an interface through a serial port (COM), without the need to install a driver in the system and has been tested with:

• DIGI DS-980.

TAX MECHANISMS

Our applications work with Type A tax mechanisms and we are proven compliant with the following:

• CASIO FP-500, FP-600, FP-700 (ELMH) Installation Instructions *

• Proline 650 & 750 (CPI) Installation Instructions *

• SYNTHEX 700 (SYNTHEX) Installation instructions

• X-CODE (Tax Code)

• SAMTEC SPS-4000 (Technoran)

• MOBiLE EUROBOX (LogicData)

• ALGOBOX (iCS)

• SBOX, DATECS SBOX-III (SOLIDUS)

• DCR STAR 10 plus (TEACHER)

• FMU PUNTO (MRS) Installation instructions

• Fiscal Box DM100 - Fiscal Box DM1000 (Anelixis) **

• ALTEC TAXMANAGER

• TAX MANAGER III

• Datecs SBOX-II ***

• AQ sign net (CFZ) (DIGINET) with Nanotax driver

*) We have certified technicians to install them

**) It also works online with an unlimited number of terminals that can be served as well as in case of damage to the fiscal mechanism, it automatically sends the signature to a back up second Fiscal Box, without human intervention.

***) Installation instructions in the relevant documents.

CAUTION: Digital copies should always be checked and approved for correctness by the company's accountant.

TAX PRINTERS

• Epson Fiscal DM210 & DM220,

• Epson Fiscal 4000 – 8000,

• Star Fiscal 300,

• Posiflex (CPΙ) / All the models,

• Ergospeed (ELMI) / All the models,

• LD 628 (Logicdata),

• MRS Fazy FPU,

• Arcadia,

• Samsung Fiscal 350,

• Ditron Zip258 (Trias),

• Easy Fiscal (ICS),

• Epson FP-81F (through OPOS drivers),

• TEpsonTM81.

THERMAL PRINTERS

All thermal printers are supported via Windows printing.

Whether to automatically cut the paper at the end of printing after the mark string depends solely on the capabilities of the printer and Driver.

Such printers are below:

• Smice (MRS electronics),

• All Epson TM88 series,

• WTP-150 (ICS),

• LK-T21 (ICS).