Greeting Members

We should always greet members when they enter our facilities, even if we think they will not respond to us. 

• We never know if we will make someone's day 

Make the Participant the Priority! 

• Face participants as they walk in!

  • Stand up and make sure your back isn't turned

  • Try not to sit on the desk

• Participant Interactions > Coworker Conversations

  • Stop speaking with a co-worker if you're in the middle of a conversation and talk (greet, answer questions, etc) to the participant

• Come out from behind the desk and stand by the swipers to make connections with participants (if more than one member service is working)

  • This will help ensure participants feel welcomed, they swipe, and have a waiver on file 

    • being out in front of the desk allows us to have more face-to-face interactions

We want to form connections! You could ask participants some of these prompts: 

• What's your answer to our daily poll?

• What workout are you doing today?

• Do you have a song suggestion? 

• Let me know if I can assist you in any way!

After a participant swipes their card you should respond with the following prompts:

• "Welcome to the SRC/Quinn/UREC!"

• "Have a great day!"

• "Have a great workout!"

• "Thanks for coming to visit us today!"

• "How are you?"

• "Is there anything I can help you with today?"

• "Thank you!"

• "You're all set!"

• Ask about their workout

• "Have Fun!"

You should also provide an exit greeting when participants leave our facilities!