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Why have a reference policy? By defining goals and philosophy, a reference policy can help establish guidelines in order to provide the best possible reference service.
Does your library have a reference policy? If you're not sure, talk with your supervisor to find out.
In many cases a reference policy defines reference service, and can include reference objectives.
A reference policy may contain the following:
Purpose
Mission
Philosophy of Service
Services
Parameters of service
Resources
Access
Staff
Evaluation
Take a look at a few of these sample reference policies:
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