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Active listening is very important in terms of "being human."
Active listening is very important in terms of "being human."
Active listening also
Active listening also
helps avoid evaluating
helps to check for accuracy
helps to avoid making assumptions
helps to understand the patron's point of view
Be sure NOT to interrupt and don't think ahead to what the patron might say.
Be sure NOT to interrupt and don't think ahead to what the patron might say.
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