Approachability

We know that we have to be approachable in order to encourage patron's to come to the desk with a question.

This is just one part of the reference transaction that might call "being human." These are some easy things to do in order to make patrons feel comfortable in the library.

By using special techniques we can give the patron time and encouragement to express their full information needs.

• Smile

• Be friendly

• Make eye contact

• Be at patron eye level

Get rid of any physical barriers that might prevent someone from approaching you.

We can help patrons feel more comfortable in the library by showing them sincere respect and courtesy.

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