Search this site
Embedded Files
Skip to main content
Skip to navigation
Minnesota Opportunities for Reference Excellence (MORE)
home
Introduction to MORE
Part 1: The Reference Process
After the Reference Interview: The Follow Up
Developing Reference Strategies
Know What You Are Looking For
Reference Process Review
During the Reference Interview
Active Listening
Approachability
Citing a Source
Clarifying
Model Reference Behaviors
Open Questions
Paraphrasing
Six Pieces of Evidence
Verifying
The Reference Interview
Before the Reference Interview
Why don't patron's just ask for what they want?
What is reference and why is it important?
Information Needs in Our Communities
What is the Reference Process?
What is the Role of Public Services Staff in the Reference Process?
Part 2: Evaluating and Examining Electronic Reference Sources
Advantages of Electronic Resources
Common Reference Pitfalls
ELM (Electronic Library for Minnesota)
Britannica in ELM (Public Library Edition)
Business Information in ELM
Consumer Information in ELM
ELM Learning Center
Health Information in ELM
Evaluating Websites
If Resources are Not Available...
Steps to Avoid a Scattershot Search
Part 3: Evaluating and Examining Print Reference Sources
A Closer Look at Print Reference Sources
Almanac
Atlas
Dictionary
Encyclopedia
Government Publications
Print Reference Sources Exercise
Why print?
Part 4: Readers' Advisory
Appeal of Books
Competencies in Readers' Advisory
Readers' Advisory Exercise
Readers' Advisory Interview
Readers' Advisory Tools and Resources
What is readers' advisory and what skills does it involve?
Part 5: Professional Ethics
Code of Ethics
Ethics Review
Congratulations!
Examples of Ethical Dilemmas
Freedom to Read Statement
Library Bill of Rights
Major Points of Reference Ethics
Privacy and Confidentiality
Reference Policies
Minnesota Opportunities for Reference Excellence (MORE)
If Resources are Not Available...
Collaborate!
Talk with collegaues
Use experts in the community
Previous page
Next page
Report abuse
Page details
Page updated
Report abuse