The readers' advisory interview uses the same welcoming behaviors as the reference interview. Approachability is the key. Use appropriate body language and make sure the patrons understand that you have time to talk about books and reading with them.
The readers' advisory interview involves engaging the patron in a conversation that elicits a board set of information about their reading interests and habits. Examples of a couple phrases that may be helpful to use are:
"Tell me about a book you read that you really enjoyed."
"Tell me the story of the last book you enjoyed."
The key to successful readers’ advisory services is to have a commitment to serving readers in the library. A responsive attitude and maintaining a neutral stance on the “quality” of an individual’s reading habits will encourage good readers’ advisory interviews. Be aware of popular titles and hot topics, and understand that there are many tools to help you along the way.
Step 1: Initial listening period (opens channels of communication)
Step 2: Suggesting titles (open dialogue on books)
Step 3: Offer ongoing assistance