pressure to give the wrong information by just answering the question; anticipate the pressure, recognize that it's part of every reference librarians experience
heaping information on African-Americans when they asked for information on Kwanza- unfair to patron- wastes their time. Often result of a poor reference interview.
avoiding difficult questions is unethical and unprofessional- best to establish a context for tough questions
consistently refresh your knowledge of reference sources available to you
questions occasionally grow as more research is done- find out if further information is needed--- see follow-up question
lose any sense of inadequacy and practice searching instead of browsing