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All people in the community are entitled to equal, unbiased library service, and all questions deserve equal treatment.
All people in the community are entitled to equal, unbiased library service, and all questions deserve equal treatment.
Serve all people equally
Be objective
All questions are important
Respect patron privacy
We must leave our personal opinions at home. At work we must be unbiased.
Professional competence is the most important ethical obligation of reference librarians. It involves the efficient provision of accurate, appropriate information.
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