What is reference service?
Who is involved in reference service in your library?
What do you think reference service provides that patrons can't find elsewhere or more easily in your community?
What makes your library's community special and what kinds of materials are emphasized in your collection that meet the needs of your particular community and might be different from other libraries?
Describe what your library does to make patrons feel comfortable in the reference area when asking questions.
Describe what your library does to make it easy for patrons to find things in the reference area, i.e. the arrangement or organization of the area.
Discuss four reasons why patrons may not want or be able to express their real information needs.
What are the steps of the reference process?
Why is it important to use the "reference process" instead of "just answering questions"?
Describe something new that you think your library could do to get people into the library who could benefit from using the reference services.