Establish an open and welcoming climate.
Elicit information from the reader about their reading materials.
Use appropriate listening techniques.. Listen to what is important to the reader.
Verify what the reader said.
Exhibit enthusiasm about the reading and the interests of readers.
Establish patron’s time parameters.
Expand the reader’s area of interest.
Make suggestions in non-judgmental way
Suggest specific works that relate to what the reader said was important.
Match the patron’s terminology and approach.
Interact with all readers appropriately, fairly, and respectfully
Analyze the interests and tastes of readers.
Be open about personal familiarity and experience with a genre, title etc..