Embedded Files
If it is reproducible and you do not know the exact time, reproduce it again and record the time so that you can easily point out the error from logs.
1. Designer Logs
1. Designer Logs
- Start> Programs(All Apps)> SCALA> Scala Designer＞Scala Designer logs
OR
Open file: C:\ProgramData\Scala\InfoChannel Designer 5
In case you cannot see the ProgramData file, Google your Windows version and "show hidden files"
2. Check IC.log
2. Check IC.log
Copy memory in use and Errors
.6-07-21T13:02:41.072+09:00 SCALA INFO Memory in use: 64% |total physical memory: 8236328 KB| free physical memory: 2911264 KB| total paging file: 12692776 KB| free paging file: 5252432 KB| total virtual memory: 4194176 KB| free Virtual memory: 3729416 KB||(2016072100000016
2016-07-21T13:04:34.925+09:00 SCALA ERROR Problem 0, Error 108.1: Unknown Problem in thread "maintask".|USER:File C:\Users\gshir\Desktop\sample.tif is unsupported or possibly corrupt.|(2016072100000018)
Advanced system crash diagnose.
Advanced system crash diagnose.
Whenever a computer running Windows suddenly reboots without displaying any notice, you might check .dmp file.
Error
This may indicate that the software failed to start, or encountered a driver error or other condition that caused it to fail. The Windows application logs, or Dr. Watson logs may contain more details.
Crush dump
Windows 7
Start>Type into System Properties in search>Advanced>Setting＞System Failure＞Small dump directory>%SystemRoot%\MEMORY.DMP
Windows 10
Control Panel＞System and Security>System>Change Settings>Advanced>Settings. %SystemRoot%\MEMORY.DMP
Have the customer zip up the user.dmp file (it may be quite large)
Have them send the zipped user.dmp file to Support
Open .dmp file with WinDbg
!analyze -v
Zip the file.
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