Content Manager Installation Troubleshooting

1. Check System Requirements.
2. What is your OS version? 64 bit?
3. Which ContentManager version are you trying to install?
4. What is an error message?
5. Right click on setup.exe. Click on Run as administrator to install it.

1. Turn off an antivirus software
2. Restart the server or computer before installation.

After updating the ContentManager, if you cannot connect to the ContentManager, try to restart the server or Apache Tomcat service.

If you failed to install the ContentManager, you might need to uninstall it.

1. Back up files including (dongle.xml and license.xml file)

2. Restart the server.

3. Uninstall Java and Scala Enterprise Content Manager

Start / Control Panel / Add or Remove Programs, select Scala Enterprise Content Manager and remove.

Select each Java Update & J2SE Runtime Environment Update and Remove.

Uninstall Apache Tomcat for Release X.X

1. Stop the Apache Tomcat Service. (Start / Control Panel / Administrative Tools / Services / Apache Tomcat Service), and right-click to select Stop.

1. Select Start / Control Panel / Add or Remove Programs, select Apache Tomcat X.X, and Remove.
2. Select Start / Run and type regedit, and hit Enter. This will put you in the Registry. Select the following folders if they exist, and delete: HKEY_CURRENT_USER / Software / Apache Software Foundation, and HKEY_LOCAL_MACHINE / Software / Apache Software Foundation
3. In Windows Explore delete the following folder if it exists: (default path) C:\Program Files\Apache Software Foundation.

Uninstall PostgreSQL

1. Select Start / Control Panel / Add or Remove Programs, select PostgreSQL, and Remove.
2. Select Start / Run and type regedit, and hit Enter. This will put you in the Registry. Select the following folders if they exist, and delete: HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Installations\postgresql-X.X and HKEY_LOCAL_MACHINE\SOFTWARE\PostgreSQL\Services\postgresql-X.X
3. In Windows Explore delete the following folder if it exists: (default path) C:\Program Files\PostgreSQL
4. Delete following folder if it exists: (default path) C:\Users\xxxx\AppData\Roaming\postgresql
5. Delete following folder if it exists: (default path) C:\ProgramData\Scala
6. Delete following folder if it exists: (default path) C:\Program Files (x86)\Scala
7. In case, Uninstall Scala Playback Audit from Start/Settings/Control Panel/Remove Programs
8. Restart the server.
9. Stop anti virus software.
10. Use DVD and Click on Run as administrator to install it. Once done, put dongle.xml and license.xml file into the correct location.