I have burned / broken something, what should I do?

Post date: Oct 29, 2011 3:49:15 PM

Mistakes and accidents do happen and often they are unavoidable, what we can change however is how we deal with them and how we fix it. If such a mishap occurs, please let us know immediately - you can just send us a quick email if you wish.

In most cases we will expect you to fix it. In particular, if you have broken a CFL make sure you open windows and ventilate thoroughly. Please do not use the vacuum cleaner to clean it - take everything outside and dispose of it in a bag.

For small holes in the wall (such as those from pins) we charge as a guideline $20 to fix. Larger holes or similar modifications may cost more.

It is always better to find out from you than to find out ourselves. Although it is nice to fix things right away, please check with us first as your solution may not be acceptable.