Q: When will I be invited to Graduation in Australia?

After conferral, you will receive an invitation to register and pay to attend your upcoming graduation ceremony. Invitations will be sent to your student email. Find details at Graduation page.

Q: Do I need to register or pay a graduation fee to attend my graduation ceremony? 

You must register and pay the graduation fee by the specified deadline to attend your graduation ceremony. You will then receive your ceremony details approximately 3 weeks out from the ceremony date range. 

Q: What does Graduation Ceremony Fees include?

To attend your ceremony, you will be required to pay the graduation fee which covers your guest tickets and regalia hire that needs to be worn during the ceremony. As part of your package, you will be given your trencher (hat) to keep (with the exclusion of PhD bonnets), and a maximum of four guests tickets (of any age, including babies and children) 

Q: After making the registration and pay for the fee, I change my mind, can I request a refunds? 

Refunds can be made available to students under strict criteria.

• More than 10 business days' notice prior to their ceremony: a full refund. 

• Less than 10 business days' notice prior to their ceremony: no refund.

Q: How much does it cost to attend a graduation ceremony? 

To attend your ceremony, you will be required to pay AUD 198 which covers your guest tickets and regalia hire that needs to be worn during the ceremony. As part of your package, you will be given your trencher (hat) to keep (with the exclusion of PhD bonnets) and a maximum of four guests tickets (of any age, including babies and children). 

Q: How many guests can I bring to my ceremony? 

Graduation is a ticketed event, and tickets are required for all guests entering the venue (of any age, including babies and children). Your graduation fee covers a maximum of four guest tickets. 

Q: Where do I find my guest tickets? 

Guest tickets are included in your order from Silver Rose. Open the attachment you were sent when you paid your graduation fee. 

Q: What graduation documents will I receive on the ceremony? 

Your graduation documents (including your testamur and AHEGS) are mailed to you after your award has been conferred and you have paid to receive these. These documents are not presented at the graduation ceremony; instead, students will be presented with a memento during the ceremony for a photo opportunity and as an additional keepsake.  

Q: I am graduating in absentia. Will my name be announced at the graduation ceremony? 

Students who are graduating in absentia will NOT have their name announced at the graduation ceremonies. 

Q: Who should I contact if I request visa support?

You can contact ISB support team on your visa. You can reach them via email overseas.study@isb.edu.vn or phone number 0909 625 468 (Ms. Phuong).

Q: When is the next Graduation ceremony in Vietnam?

Date: 18 October 2025 (Saturday)

Venue: To be announced

Registration link: To be announced

Fee: You are required to deposit an amount of 1.000.000 vnd when you pick up the Graduation gown. This amount will be reimbursed after you return the gown.

Gown pick up date: 01 October 2025 - 03 October 2025

Gown return date: 20 October 2025 - 22 October 2025

Q: Do we have another Graduation ceremony later this year 2026 in Vietnam?

In 2025 we have the Graduation Ceremony in Vietnam in May and October 2025

Details on this ceremony will be sent to eligible students in approximately August 2025

Q: Details of Award Ceremony in Vietnam 2024?

Date: 08:00 - 12:00, Saturday 21 September 2024

Venue: Hall A1.16, 59C Nguyen Dinh Chieu, Vo Thi Sau Ward, District 3

Registration link: HERE

Fee: You are required to deposit an amount of 1.000.000 vnd when you come to pick up the Graduation gown. This amount will be reimbursed after you return the gown.

Gown pick up date: 18 & 19 September 2024

Q: When will I be invited to Award in Vietnam? 

The Award ceremony in Vietnam will be organized once a year, around September or October.

WSU Vietnam team will send invitations to potential students at least 1 month in advanced. Please keep checking your student email for information. 

Q: Do I need to register or pay a fee to attend my Award ceremony in Vietnam? 

Invitations will be sent to you at least 1 month before the Award ceremony. That email will include the guidelines on how to register and pay the fee. You must follow the instructions and deadlines given on that email. 

Q: What documents will I receive on the ceremony? 

Your graduation documents (including your testamur and AHEGS) are mailed to you after your award has been conferred and you have paid to receive these. These documents are not presented at the graduation or award ceremony; instead, students will be presented with a memento (congratulation letter) during the ceremony for a photo opportunity and as an additional keepsake.  

Q: I am graduating in absentia. Will my name be announced at the award ceremony? 

Students who are graduating in absentia will NOT have their name announced at the graduation ceremonies. 

Q: How long does the ceremony take?

Award ceremonies typically run for 3.5 to 4 hours. All graduates and guests are required to remain in the hall until the conclusion of the ceremony. Please include this in your planning when attending the day. 

Q: How many guests can I bring to the ceremony?

Graduation is a ticketed event, and tickets are required for all guests of any age, entering the hall, including babies and children. Graduated students do not require ticket.

Your registration includes 1 guest (per student), attending the ceremony and remaining in the hall until the end of the ceremony. Please note that we are unable to accommodate requests for additional tickets and requests will be declined.

Guest with ticket must be at the hall no later than 30 minutes prior to the beginning of the ceremony.

We do not limit the other guests, who come to celebrate with you before or after the ceremony around the university venue.

Please note that the University may need to adjust the number of guests permitted within the hall on the day, depending on capacity restrictions and rules in place by the Government at the time.

Q: When I can receive ticket for guest?

You can collect ticket and graduation gown at the same date you register in the registration form.

Q: What happens if my guest forgets to bring the ticket?

We are unable accommodate requests for guest without ticket to enter the hall. We suggest that guest can stay in the the university venue or surroundings to wait until the ceremony closing to take photo and celebrate with new graduates.

Q: What should I wear including regalia? 

A graduation ceremony is a formal occasion with smart casual wear being the minimum standard for graduates and their guests.  You will be required to wear the approved Western Sydney University regalia over your clothes when taking part in a graduation ceremony. Keep in mind:

• The academic gown is three-quarters in length and opens at the front, so your clothes will be visible. 

• The gown is made of heavy material, so you may wish to leave your jacket with your family or friends.

• The hood is one size only. The hood colour is based on your program.

• You will be wearing an academic trencher on your head; we recommend a hairstyle that allows this to sit comfortably.

Q: What to do if I am late?

It is highly recommended that you arrive at the University with plenty of time to find parking, register, dress in academic dress, and make your way to the Hall for the start of your ceremony.  

If you arrive after the close of registration, we are unable accommodate you to participate in the ceremony. You will be able to wear your regalia to take photos around the venue, or after the closing ceremony.

Q: I have just made Graduation payment. When can I expect to receive the documents?

Graduation documents will be posted to your nominated address (filled when you make payment) 3 weeks after your conferral. Then plus 3 - 4 weeks delivery time from Australia to Vietnam. You can view Graduation Deadlines for your information.

For example, if your conferral is in April, you complete the Graduation payment as per deadline, you can expect to receive the Graduation documents in June or early July.

Q: When and How can I receive digital degrees? 

eTestamurs will be sent to those who have paid for graduation documents. These will be issued through MyeQuals to your email address provided upon payment.

You can view Graduation Deadlines for details when you can expect to get it.

Q: What's the difference between an Australian Higher Education Statement (AHEGS) and a testamur?

A testamur is your official degree certificate. It includes graduates name, award title (name of the degree), date on which the award was conferred

An AHEGS is a larger document which includes the graduates name and student ID number, award title (name of the degree), date on which the award was conferred, any applicable key programs, specialisations, majors or sub-majors, all units undertaken within the award, advanced Standing (if applicable), course Grade Point Average (GPA), honours award level and special awards (if applicable), information about the graduate's higher education qualification, the institution where the qualification was obtained and the Australian higher education system

Q: What's the difference between an AHEGS and academic transcript/record?

An academic transcript/record can be issued at any time throughout your studies and will list all units you have studied (at the time the order is placed) for all courses you have studied in at the University. 

An AHEGS can only be issued once you have graduated. An AHEGS lists only the units you have studied in the course you've graduated from. It also provides additional information about your qualification, the institution where this qualification was completed and the Australian higher education system. 

Q: I don't have/don't want to use my credit or Visa/Mastercard debit card to order documents. How can I pay?

Unfortunately, the system only accepts credit or Visa/Mastercard payment. Yon can get it from banks or borrow the cards from your relatives. 

Q: When and How to request for Completion Letter and Academic Transcript from Western Sydney? 

If you order the Completion letter for study purpose, you must order this letter from Western Sydney University. You can find the instruction at the link Academic document. You can order after your official conferral date (view the timeline HERE)

If you order the Completion letter for working purpose, UEH-ISB can verify this information for you. You can make the request via this form, 1 month after the final results officially released on MySR.

Q: The Academic Transcript or AHEGS shows my stage 1 subjects as transferred credit. How can I order the stage 1 transcript?

You can request via the link Stage 1 transcript

Q: How can I track the delivery of the documents?

You will receive emails confirming your graduation documents are on its way for delivery. Communications will be sent to the registered email carefully when you create your account through Payments.

You can track your delivery on Australia Post Website and EMS Vietnam website for the status of delivery, using the tracking code provided.