Don't forget to review the new Birth Facts + Checkout Progress!

Setting Up Email/Slack

🫤Where do I begin once I download the Slack App?

When we send your documents to the hospital for clearance, your Regional Manager will reach out to begin Photographer Orientation, which is where you will receive your work email and Slack set up.

Zoho Email Set up

1. First you will get an email from noreply@zoho.com - open this!

2. Inside will be your credentials- You will click the log-in url and you will be prompted to change you password. Follow the steps per the images below.

Slack Set up

1. First you will get an email invite to your new WNB (@wnbphotographer.com) email from Slack inviting you to your team workspace.

2. Click the link! You will then follow the prompts- they will send a code to your WNB email in order for you to link your accounts.

3. You will join either wnbsouthwest.slack.com OR wnbnorthmidwest.slack.com - if you see a popup for Joy Holdings, you do not have an account there, do not worry- you're just on the wrong workspace :)

If you need help navigating Slack, reach out to your Regional Manager.

🏅Do I have to use Slack?

Yes- Slack is our primary communication tool, keeping photographers, managers, and support teams connected in real time. It’s where you’ll find important updates, get quick answers, and collaborate with your team. Checking Slack daily (or each shift) ensures you stay informed and aligned with company goals.

📱Is there an App for Slack?

Yes, download Slack for:

Apple: https://apps.apple.com/us/app/slack/id618783545

Android: https://play.google.com/store/apps/details?id=com.Slack&pli=1

You are required to log into the app on the hospital computer for each shift, even if it is installed on your personal device.

🫤Where do I begin once I download the Slack App?

Set up your profile and set up notifications HERE

Explore the app and look through your Channels.

#announcements – Must-read updates from leadership, including weekly newsletters.

#photo-sharing – Share and learn best practices. Please see the Toolkit for instructions on how to save your photos for sharing.

#dashboard-deletions - Reporting duplicate or extra Dashboard entries.

#deposits - Reporting cash deposits made via bank or Zelle.

#general-chat - Off topic chat with other photographers.

#manager-on-duty - For manager assistance on weekends or during week if RM is unavailable.

#shout-outs - Manager shout-outs for sales, testimonials, shoot rate and other great metrics.

#birth-rates - Reporting monthly birth rates, and delivery numbers & computer storage space.

Hospital Channels (Team Channels) – You’ll be added to your respective hospital/team channel. This is for day-to-day communication with the team, as well as team updates including team metrics, photo session requests, etc.

Region Specific - North & Midwest

#time-cards - Rippling allows you to ask for a time adjustment, but if you have any issues with your time card, report here for troubleshooting.

#forms-links - Links for easy access to external forms.

#employee-stats - For reporting missed or incorrect stats.

Region Specific - Southwest

#testimonials - Testimonials are separated here from #shout-outs.

‼️Slack Expectations:

Check Slack at the start of each shift, including #announcements and other important channels for important updates.
- - Acknowledge announcements by reacting to posts (👍, ✅, etc.)
Be available during your shift for any session requests & communications.
Use the right channel for your questions to get the quickest response.
Be professional and respectful in all communication.
Reply promptly if tagged in a message.
Use the #manager-on-duty channel on weekends for emergency help only. Your RM will answer during normal business hours for any other concerns.

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