Finalizing & Sending Orders

Welcome Email: The main email address on file will get a welcome email. This email has their direct gallery link and their access code in it. Clicking on that link will take them directly to their slideshow and they can hit 'Go to your gallery' in the bottom right. Force send this link to the parents who do NOT purchase in hospital. For parents that purchase with you in hospital, it will auto send after 6 hours but if they purchased a digital product, it will come within the hour- this is just their online store. 

Archiving: Photos will be available online for 14 DAYS. After 14 days, the photos are removed from the website (They are NOT permanently deleted, just removed from our website. If the family would like to purchase photos after 14 days, they need to call customer service to have their gallery reinstated. "Please remember that your photos expire in 14 days so if you want to view your photos or purchase anything additional, please do so within 14 days". This also goes for downloading photos. 

Sending Orders: Once you check out, if the parents purchased a digital download that will be send within the hour to the email on file. If they order prints/products, those will be sent to our professional print lab and shipped to them.

Single (1, 3, 5) Images: This is manually fulfilled by YOU. AFTER you take payment, you will send them their chosen image(s) from your wnbphotographer.com email address. You will also include the Print Release doc with your email.