PROCESS UPDATE:
Update as of 29 MAY 2023
CONFIDENTIAL:
Shopify Canada is still down and may not reinstate it after Pattern begins fulfilling.
Any WARRANTY REPLACEMENTS will need to go through Cerritos temporarily while Medifyair still work on getting Pattern to do this.
L1 | Do the TS and check the warranty eligibility as usual, provide RL if needed, and once returned, endorse replacement requests to L2support,
L2 | Email Cerritos, to send a replacement unit.