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MEDIFY AIR INTERNAL KB
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Medify Air Products
CSR
Affiliate Program
Creating Draft Order
Creating Return Labels
Discount Handling
Duplicate Order
Filter Club
Invoice Handling
Handling Tax-Exempt Customers
KLAVIYO Handling
Lost/Missing or Damage Package
Order Cancellation
Order Returns
Payment Methods Accepted
Product Manual Request
Refund Request
Replacement Request
Returns and Refund Tracking
Shipping Calculator
Technical Troubleshooting
UPS File a Claim
Voice: Handling Damage or Defective Units Concerns
Voice: Order Management
Warranty Handling
Warranty Registration
Where's my order? (WISMO)
CSM
Adding Customers in Shopify
B2C Filter Club / Recharge Management
B2C Filter Club / Recharge Registration
Class Wallet Payment
Creating Tickets in Hubspot
L2 Support Escalation
Order Refund Request
PO and Check Payment Process
Processing Orders for DTV Inbound
Quotes & Payment Link in Shopify
Sending SMS
Side Projects to Drive Revenue
Process & Product Updates
Product Manuals
Acknowledgement Statement Samples
Canned Responses Related to Natural Disasters Inquiries
Return Warehouse
Helpful Tips
MEDIFY AIR INTERNAL KB
Warehouse Update
WAREHOUSE
UPDATE:
Update as of
2
8
NOV
2023
WAREHOUSE CLOSURE UPDATE
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