PROCESS UPDATE:
Update as of 07 AUG 2023
Please hold on return requests due to refusals or cancelations from customers who got their units from state projects.
State contract orders are initiated by the State Board of Health and processed through our resellers, Grainger or MSC. These orders are intended to be non-cancellable.
Medify Air does make the call on the cancellation neither does the person who reached out to us who is getting the product for free as it is being paid for by the State Board of Health through Grainger.
Handling:
L1 - Escalate these requests to L2 for proper handling
L2/RS - Pending Update - awaiting response from Grainger's Sale's Execs
CSMs- FYI