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PROCESS UPDATE:
Update as of 23 AUG 2023
Does the UV light shut off automatically after xx mins or will it remain turned on until switched?
>>> Remains turned on until turned off.
Where's the UV light located? On the sides where the fans are located?
Can customers see the blue light and tell it's on?
>>> Yes, remove filters & turn the unit on in a dark room. Press the UV light "on" and wait a few seconds.
You will see a blue light.
Are we also using UV-C and what's the life span of the UV?
>>> UV life span is 15,000 hours.
If a customer/business who previously got the unit with the UV function claims for warranty, do we still have the UV version available or we should just give them the MA-1000pro (without UV)?
>>> L1 / CSM: Endorse to L2 to check with the warehouse if the UV version is still available for replacement.
>>> L2: Check with the warehouse
>>> L1 / CSM:
1. Set expectations with the customer that you will be checking if the MA-1000 with UV unit is still available and you will get back within 1-2 business days for an update.
2. Endorse to L2 to check with the warehouse if the UV version is still available for replacement.
>>> L2: Check with the warehouse
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