Embedded Files
PROCESS UPDATE:
Update as of 14 AUG 2023
EFFECTIVE IMMEDIATELY
Please make sure not to leave open draft orders in Shopify unless there are notes or tagged properly
Remove any notes (Refer to the image below). For Replacement from PO orders, add the PO number in the timeline instead
Use the following tags and add to the tag field
L1 / CUSTOMER CARE
TAG WHEN TO USE THE TAGGING
CS_Wty To be used for warranty replacements due to defects or damage not due to shipping
CS_UPS Replacement for lost or damaged due to UPS
CS_PR PR orders/Order Creation Requests from Management or Commerce Team
CS_Bill Use for Billing/Invoice
CS_Quote Use for quote requests or tax/discount computation
CS_Dup Created as duplicate order for order management, missing items, order modification etc.
L2 / RETAIL SUPPORT
TAG WHEN TO USE THE TAGGING
L2_Wty To be used for warranty replacements due to defects or damage not due to shipping
L2_UPS Replacement for lost or damaged due to UPS
L2_F8 Replacement for lost or damaged due to Freight
L2_PR PR orders/Order Creation Requests from Management or Commerce Team
L2_Dup Created as duplicate order for order management, missing items, order modification etc
CSM
CLIENT SUCCESS MANAGERS TAGGING
CSM AC For Albert Chino Cacapit
CSM CA For Christopher Andoy
CSM GM For Girlie Montes
CSM HA For Hilario Guiuo Jr.
CSM KC For Keith Curavito
CSM MS For Michelle Samonte
CSM MU For Manilyn Uy
CSM PM For Paul Murillo
CSM RC For Ralph Catacutan
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