PROCEDURES:
Update as of 28 JUL 2023
CS Voice - You may now transfer Retail/Reseller calls to the Retail Support Team in Aircall
Please Warm transfer the calls to the Retail Support Team (+1 888-515-3324)
*Calls from Retail Representatives
PO/Order status inquiries
Returns and Warranty replacements
Note:
That if the call is from the consumer or end user, please handle the call as usual. The Retail Support team will only handle inquiries from the Reseller Representatives or if the inquiry is about the PO/bulk order and not just about an item in the order.
No need to transfer if the help needed is just to look-up the order number associated with a customer's unit/filter order.