PROCESS UPDATE:
Update as of 17 SEP 2024
L1: If an MSC Representative is calling and asking for a quotation, transfer the call to L2 phone line
L2: Make sure you're speaking with an MSC representative and the inquiry is regarding a quote request.
For quote requests, give Jack's email address (jack@medifyair.com) directly to the MSC Rep.
PROCESS UPDATE:
Update as of 14 SEP 2023
MSC and Sunbelt Accounts are now house accounts (contacts formally owned by Jim and Brad).
For new PO orders and pricing inquiries. Please provide Lou V's email (Louis.vietri@medifyair.com)
*** This update is applicable to all CS, CSM and L2/ Retail Support Teams