Unfortunately, you cannot change Teleflora product images. However, there is a work around. Please follow the steps below to change the image on a Teleflora product.

1.      Log into eSAT

2.      Click the tab ‘Merchandising’

3.      On the left hand side, click ‘Product Management’

4.      Search the product you wish to edit

5.      Click the pencil ‘Edit’ icon

6.      In the top right, click the gray ‘Copy’ button, this will create a duplicate product

7.      Click the image you wish to change for each size

a.      We recommend uploading one Primary Image and one with a Transparent Background

b.     Click ‘Save’

8.      Click ‘Save’ again at the top of the screen before exiting the tab

a.      Click ‘See it Live’ at the very top right corner to ensure changes were made

Florist have to send a physical letter to Teleflora Customer Advocacy

Thanks for contacting eFlorist,[Florist Name],

To request cancellation of your eFlorist services, please mail:

Teleflora Customer Advocacy
3737 NW 34th Street
OKC, OK 73112

The letter must be received by US Postal Mail (not email, fax, etc.), and must include:

Name of your shop/business
• Shop Owner's Name
• Teleflora Member ID Number
• URL Domain Name
• Email address we can use to reach you
• Reason for the cancellation

Note: After receipt of your letter, please allow 90 days for processing. It is recommended to mail the letter with delivery confirmation.

Please note and include your reference number once you receive one  for this ticket on all replies: Ticket #

Sincerely,

Your Name

eMarketing

Site Skinny- To remove aspects of a website that carry 'weight'. (Search bar, categories, nav bar)

Set a follow-up ticket in your name for the date the florist wants it reversed.

Don't tell them to call back to reverse it.  It's your job to remember and they forget sometimes.

1. Add skinny code below in Reporting -> Site Wide Custom Tags -> Site Wide Tags

(This change may cache and need to be viewed in an incognito window)

Skinny code:

<style>

.m-navbar-toplevel, .m-features-bottom, .d-grid_8.m-special-day-bouquets,

.m-product-sidebar, .m-special-day, .m-breadcrumbs, .no-results-quick-shop, .m-pdp-tabs-description-label, .m-pdp-tabs-description-btns,.btn.no-desktop {

display:none !important;

}

</style>

2. Under Marketing & Promotions -> Footer Management, disable "Feature Occasions and Shop Info Links"

3.  Turned off search bar in More -> Site Theme

4. Under Marketing & Promotions -> Marketing Campaigns, turn off "Display Marketing Campaign on Site".

5. Under Merchandising ->Product Page Settings, turn off Cross-Selling Section
   
    

Add a product order block for all products they don't now want to offer during the time leading up to the holiday.

1. Under More -> Order Blocks

2. Click Add New Closure

3. Enter the closure reason to include your username

4. Add the start date and resume date of the block

5. The Block In-Store Pickups button should be ON unless the florist only wants pickup on those days. (May require multiple blocks to accomplish)

6. Choose block type of Block Selected Products

7. Add a message to display on the product page.  (Message should be provided by the florist or we can use a standard message like shown below.  We should always display this message so the customer knows why the product can't be ordered.)

8. Click Select All to add all products the Product Search field or category filters to locate products they will be offering for the holiday to click/uncheck (This is the most important part as we don't want to block all products for the holiday without removing what they DO want to sell)

9. Save and test on site

Hi Florist,

This is the eMarketing Team at Teleflora. We’ve attached step-by-step instructions on how to activate or deactivate products on your site for future reference.

If you ever need additional assistance, feel free to reach out to us at eflorist@teleflora.com or call 866-983-3932 (option #2).

Steps:

1. Log into your eSAT Web Admin: https://manage.eflorist.com/login/
   
   

2. Click the ‘Merchandising’ tab in the menu.
   
   

3. Select the subcategory ‘Product Management’. (We’ve attached a screenshot for clarity.)
   
   

4. Search for the product, or filter through categories to find the product, vase, or category you’d like to edit.
   
   

5. Toggle the On/Off button in the ‘Active’ column.
   
   

6. Click the green ‘Save’ button in the top right corner of the screen.
   
   

We hope you find these instructions helpful and that they make managing your products quick and simple. Please don’t hesitate to reach out if you need a hand—we’re always happy to help!

Best regards,
The eMarketing Team