eSAT is Teleflora's proprietaty content mangement system behind our websites.
eSAT is an easy‐to‐use application that allows florist to take full control of their website. With eSAT, they have the power to make a variety of changes to the website. These are some examples of changes users tipically make:
product price changes
changing out the products
customize the home page's headline
managing your delivery fees
creating custom products and custom categories
Manage monthly emails
Complete simple content change requests for florists
Add City Pages to florists' sites
Educate about marketing features on eSAT
Access Sales data reporting
While we often work out of eSAT, our eFlorist team is in charge of overseeing and managing our florists eSAT account. All questions should and can be directed to the eFlorist team. If you ever have any questions, ask their group chat!
eFlorist Program
866.983.3932 option #1
email: eflorist@teleflora.com
eFlorist POS Support
800.354.8415 #1 or #2 depending
email: techsupport@teleflora.com
Link > https://esat.myteleflora.com/login/
Username - TF email
Password - PW assigned
From here we can search shops via TFID, Shop Name, or URL. There is no way to search a shop by phone number.
/sympathy/cat12930129
/thank-you/cat1080019
/anniversary/cat1000016
/blog
/wedding-flowers
Unfortunately, you cannot change Teleflora product images. However, there is a work around. Please follow the steps below to change the image on a Teleflora product.
1. Log into eSAT
2. Click the tab ‘Merchandising’
3. On the left hand side, click ‘Product Management’
4. Search the product you wish to edit
5. Click the pencil ‘Edit’ icon
6. In the top right, click the gray ‘Copy’ button, this will create a duplicate product
7. Click the image you wish to change for each size
a. We recommend uploading one Primary Image and one with a Transparent Background
b. Click ‘Save’
8. Click ‘Save’ again at the top of the screen before exiting the tab
a. Click ‘See it Live’ at the very top right corner to ensure changes were made
Thanks for contacting eFlorist,[Florist Name],
To request cancellation of your eFlorist services, please mail:
Teleflora Customer Advocacy
3737 NW 34th Street
OKC, OK 73112
The letter must be received by US Postal Mail (not email, fax, etc.), and must include:
Name of your shop/business
• Shop Owner's Name
• Teleflora Member ID Number
• URL Domain Name
• Email address we can use to reach you
• Reason for the cancellation
Note: After receipt of your letter, please allow 90 days for processing. It is recommended to mail the letter with delivery confirmation.
Please note and include your reference number once you receive one for this ticket on all replies: Ticket #
Sincerely,
Your Name
eMarketing
Set a follow-up ticket in your name for the date the florist wants it reversed.
Don't tell them to call back to reverse it. It's your job to remember and they forget sometimes.
Add skinny code below in Reporting -> Site Wide Custom Tags -> Site Wide Tags
(This change may cache and need to be viewed in an incognito window)
Skinny code:
<style>
.m-navbar-toplevel, .m-features-bottom, .d-grid_8.m-special-day-bouquets,
.m-product-sidebar, .m-special-day, .m-breadcrumbs, .no-results-quick-shop, .m-pdp-tabs-description-label, .m-pdp-tabs-description-btns,.btn.no-desktop {
display:none !important;
}
</style>
Under Marketing & Promotions -> Footer Management, disable "Feature Occasions and Shop Info Links"
Turned off search bar in More -> Site Theme
Under Marketing & Promotions -> Marketing Campaigns, turn off "Display Marketing Campaign on Site".
Under Merchandising ->Product Page Settings, turn off Cross-Selling Section
Add a product order block for all products they don't now want to offer during the time leading up to the holiday.
Under More -> Order Blocks
Click Add New Closure
Enter the closure reason to include your username
Add the start date and resume date of the block
The Block In-Store Pickups button should be ON unless the florist only wants pickup on those days. (May require multiple blocks to accomplish)
Choose block type of Block Selected Products
Add a message to display on the product page. (Message should be provided by the florist or we can use a standard message like shown below. We should always display this message so the customer knows why the product can't be ordered.)
Click Select All to add all products the Product Search field or category filters to locate products they will be offering for the holiday to click/uncheck (This is the most important part as we don't want to block all products for the holiday without removing what they DO want to sell)
Save and test on site
Hi Florist,
This is the eMarketing Team at Teleflora. We’ve attached step-by-step instructions on how to activate or deactivate products on your site for future reference.
If you ever need additional assistance, feel free to reach out to us at eflorist@teleflora.com or call 866-983-3932 (option #2).
Steps:
Log into your eSAT Web Admin: https://manage.eflorist.com/login/
Click the ‘Merchandising’ tab in the menu.
Select the subcategory ‘Product Management’. (We’ve attached a screenshot for clarity.)
Search for the product, or filter through categories to find the product, vase, or category you’d like to edit.
Toggle the On/Off button in the ‘Active’ column.
Click the green ‘Save’ button in the top right corner of the screen.
We hope you find these instructions helpful and that they make managing your products quick and simple. Please don’t hesitate to reach out if you need a hand—we’re always happy to help!
Best regards,
The eMarketing Team
Development Fee of $495 charged if site is canceled within first 12-months of sign up; $99 US Monthly Hosting Fee; $14.99 US Monthly SEO Booster Package Fee; $3.45 US per order Transaction Fee. Prices subject to change without notice.
Additional $2 fee per transaction for orders confirmed by fax or manual call-out.
Online credit card authorization (if applicable): eFlorist transaction fees are netted against credit card deposits if Teleflora provides credit card processing. All other fees will be included on the clearinghouse statement. Following the offer period, membership continues at the then-current monthly and transaction fees.
I understand that my website will be set up with the options shown on this form. I also understand that my membership is subject to eFlorist Program Terms of Use at myteleflora.com/teleflora-eflorist-terms-of-use.aspx.
EF12M100 Pay $10 per order, up to $100 per month in transaction fees, for the first 12 months or 300 orders. After 12 months, or 300 orders, you will be moved to our $50 in monthly hosting fees and $4.95 per order transition plan.
EF12M9W Monthly hosting fees waived and $4.95 per order for 9 months. (Most Popular)
EF12M100A Pay $10 per order, up to $100 per month in transaction fees, for the first 12 months or 300 orders. After 12 months, or 300 orders, you will be moved to our $99 in monthly hosting fees and $3.45 per order transition plan.
EF12M1250 50% off Monthly hosting fees and $3.45 per order for 12 months.
EF10M24Pay 10% of the order value per order placed on your eFlorist website for 24 months.
To qualify for this offer, this eFlorist website must be listed in your Google My Business/Google Maps profile. Four months of hosting fees (a total of $396) charged for early termination of this enrollment offer any time before the commitment ends.
Note: If any of the above Limited Offers are selected, SEO Booster Package Fee is waived for 3 months.
Program Manager: Misty N.
For questions about eSAT: Diana M.